Refund policy
75-Day Return Policy for Dudu Bubu Products :
At our store, our goal is to ensure you are delighted with your purchase. If for any reason you are not completely satisfied, you can return your items within 75 days from the purchase date. Below are the details to help you through our return process.
Eligibility for Returns
To qualify for a return, please ensure:
- Items are in their original, unused condition.
- Products are in their original packaging with all tags and labels intact.
- Items should not be damaged or missing parts unless due to our error.
How to Initiate a Return
To start your return:
1. Contact Us: Reach out to our customer service at [dudububuproducts@gmail.com].
2. Provide Details: Include the following information in your message:
- Order number
- Description of the item(s) you wish to return
- Reason for the return
Once we receive your request, we will provide you with return instructions.
Return Shipping
- Shipping Costs: You are responsible for the return shipping charges as shipping charges are non refundable,unless you receive a damaged or different item..
- Recommendation: Use a trackable shipping service or purchase shipping insurance to ensure the safe return of your item. We cannot guarantee receipt of returned items.
Refund Processing
After we receive and inspect your return:
- We will send you a notification via email.
- If approved, your refund will be processed, and a credit will be applied to your original payment method.
Exchanges
Currently, we do not offer exchanges. If you wish to get a different item, please return the original product and place a new order for the replacement.
Damaged or Defective Items
For items received damaged or defective:
- Contact us immediately at [dudububuproducts@gmail.com].
- We will assist you with the return process and provide further instructions.
Need Assistance?
For any questions regarding our return policy or to get help with a return, please email our customer service team at [dudububuproducts@gmail.com].